Shipping Policy & Rates

Flat Rate or Free Canadian Shipping

Larger freight items may be shipped by UPS or Purolator Ground service, this includes guitar and bass cabinets, and complete drum sets. These larger items are excluded from our free shipping program, and will require a shipping quote at time of purchase. These items include:

• Digital Pianos
• Amplifier Cabinets & Combos with 2 or more speakers
• Drum Sets
• Starter Guitar Packages
• Large brass instruments
• Harps

We ship with tracking to the listed regions.

• Canada - All items ship Canada-wide!
• USA - Used items and new items unless prohibited by MAP restrictions
• Mexico - Used items and new items unless prohibited by MAP restrictions
• Europe - Used items and new items unless prohibited by MAP restrictions
• For all other shipping locations, please contact us.

Please note that due to our dealer agreements we do not ship Roland, Boss, and Fender Musical Instrument products (Including Squier, Gretsch, Jackson, Charvel, PreSonus, and EVH) outside of Canada.

*At this time, we do not offer free shipping to all locations in Canada for all products.
For shipments to certain rural, maritime, and northern territory locations, please contact us for a shipping quote and we will do our best to provide an inexpensive shipping quote for you. Post office box address are also exempt from our free shipping offer.

Expected Delivery Standards

Delivery Standards and Expected Delivery Timelines.

All items shipped by Innovations Music are provided with tracking and insured for their value. We ship across Canada and do our best to send all orders within 2 business days after payment has cleared and the items have been picked.

Free Shipping Orders

At this time we do not guarantee delivery timeframes with our Free Shipping Service. Items shipped by free shipping are still insured and tracked. Smaller items (under 100cm in length) are typically shipped with Canada Post. Larger items such as guitars are typically shipped via Canpar.

Canada Post Expedited Parcel

Expedited Parcel is typically 1-2 business days for customers in Alberta, B.C., and Saskatchewan. Customers in Manitoba, Ontario, Quebec and the Maritime provinces can expect 4-6 days for urban centres and 5-8 days for rural delivery.

Canada Post XpressPost

XpressPost is 1-3 business days for most points in Canada, for more detailed delivery information please contact us.

Purolator Ground & Express

Purolator Ground Service

2-8 Days for most Canadian Cities, 4-12 days for most Canadian rural locations

Purolator Express

1-4 Days for most Canadian Cities

Local Pickup & Curbside Pickup

Free Local Shipping

Innovations Music now provides free local shipping for orders over $100(before tax)* to the Edmonton and St. Albert region and select surrounding areas including:

• Morinville
• Sturgeon County
• Sherwood Park
• Leduc
• Nisku

Shipments will sent out within 48 hours of confirmed payment of your order. For questions about availability of delivery and times, please call us.

*Delivery / Shipping does not include larger items such as drum sets or digital pianos. When ordering such items, please request a shipping quote.

Curbside Pickup

Curbside pickup is available on demand, for web orders placed through Innovationsmusic.com by selecting In-store Pickup

In-store pickup customers will be notified that their web order is ready by email and phone call

Curbside pickup is also available by phone order, call 780-460-4400 for St. Albert, and 780-758-4400 for Edmonton location.

Returns

To return your item within 7 days after receiving it, please follow the link below. Remember to keep all packaging in it's original state when possible.

Canada Post Return Shipping

If your item is damaged please contact us immediately so we can help to remedy the situation. All items shipped by Innovations Music are sent with insured values and signature required.

For our full refund policy, please click here