Shipping Policy

We ship with tracking to the listed regions. Please note that due to MAP restrictions we do not ship Fender Musical Instrument products outside of Canada.

  • Canada - All new and used items
  • USA - Used items and new items unless prohibited by MAP restrictions
  • Mexico - Used items and new items unless prohibited by MAP restrictions
  • Europe - Used items and new items unless prohibited by MAP restrictions
  • For all other shipping locations, please contact us.

All in-stock items are shipped within 1-2 business days. Weekend orders will be shipped by the following Tuesday. Please ensure you register a complete email address in order to receive your parcel tracking information.

Standard shipping across Canada is by Canada Post Expedited Parcel. 1-2 business day shipping is available by Canada Post XpressPost or Priority Courier

Some larger freight items may be shipped by UPS Ground service, this includes guitar and bass cabinets, and complete drum sets

Returns

To return your item within 14 days after receiving it (or 7 days for used items), please follow the link below. Remember to keep all packaging in it's original state when possible. https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR929521&LOCALE=en If your item is damaged please contact us immediately so we can help to remedy the situation.