Free Local Delivery

Innovations Music now provides free local delivery for orders over $50(before tax)* to the Edmonton and St. Albert region and select surrounding areas including:

  • Morinville
  • Sturgeon County
  • Sherwood Park
  • Leduc
  • Nisku

Deliveries will sent out within 48 hours of confirmed payment of your order. For questions about availability of delivery and times, please call us.

  • St. Albert: 780-460-4400
  • Edmonton: 780-758-4400
  • *Delivery does not include assembly of larger items such as drum sets or digital pianos on-site. When ordering such items, please request pre-assembly before delivery, pre-assembly is an additional charge of $45 per item

    Curbside Pickup

    Curbside pickup is available on demand, for web orders placed through Innovationsmusic.com by selecting In-store Pickup

    In-store pickup customers will be notified that their web order is ready by email and phone call

    Curbside pickup is also available by phone order, call 780-460-4400 for St. Albert, and 780-758-4400 for Edmonton location.

    Shipping Policy

    We ship with tracking to the listed regions. Please note that due to MAP restrictions we do not ship Fender Musical Instrument products outside of Canada.

    • Canada - All new and used items
    • USA - Used items and new items unless prohibited by MAP restrictions
    • Mexico - Used items and new items unless prohibited by MAP restrictions
    • Europe - Used items and new items unless prohibited by MAP restrictions
    • For all other shipping locations, please contact us.

    All in-stock items are shipped within 1-2 business days. Weekend orders will be shipped by the following Tuesday. Please ensure you register a complete email address in order to receive your parcel tracking information.

    Standard shipping across Canada is by Canada Post Expedited Parcel. 1-2 business day shipping is available by Canada Post XpressPost or Priority Courier

    Some larger freight items may be shipped by UPS Ground service, this includes guitar and bass cabinets, and complete drum sets. These larger items are excluded from our free shipping program, and will require a shipping quote at time of purchase. These items include:

    • Digital Pianos
    • Amplifier Cabinets & Combos with 2 or more speakers
    • Drum Sets
    • Starter Guitar Packages
    • Large brass instruments
    • Harps

    Returns

    To return your item within 14 days after receiving it (or 7 days for used items), please follow the link below. Remember to keep all packaging in it's original state when possible. https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR929521&LOCALE=en If your item is damaged please contact us immediately so we can help to remedy the situation.