Frequently Asked Questions

And not so frequently asked questions too!

  • Where are you located?

    • We have two locations in Alberta. One in St. Albert at 580 St. Albert Trail, and the other in Edmonton at 2804 Calgary Trail NW

  • How can I contact you?

    • For issues with the website or orders through the website, call our St. Albert location at 780-460-4400

    Or you can contact us on our contact page.

  • Do you take trade-ins?

    • Of course! Give us a call or email us to arrange an estimate. At this time we only offer trades for in-store customers.

  • Do you offer financing?

    • We offer in-house financing for residents of Alberta. We do not offer financing currently through the online store, but that may be changing soon ;)

  • Where do you ship?

    • New and used products are available to be shipped across Canada. Select new products and most used items can be shipped else where, for customers outside of Canada, please contact us for shipping options. All products from Fender, Squier, Jackson, Charvel, Gretsch, BOSS, or Roland are not able to shipped outside of Canada at this time.

  • How long will my shipment take?

    • Shipping estimates are by region. Alberta shipping is 1-2 business days, Saskatchewan and B.C. shipping is 2-4 business days, Manitoba is 4-6 business days, Ontario and Quebec shipping is 4-8 business days (except some rural routes), Maritimes and the Territories shipping is 6-10 business days on average.

  • How do you ship?

    • Most instruments and larger items are shipped through UPS. Smaller items are shipped by Canada Post. Rural deliveries and PO Box address are shipped by Canada Post only. Larger items are only shipped by UPS ground or Purolator Freight, for larger items such as digital pianos, drum sets, guitar cabinets, large brass, and upright basses - please contact us for accurate shipping rates as these items will not be covered under our free shipping program.

  • Do you price match?

    • We price match any price in Canada. Provided it is a real and currently listed price through an authorized dealer. We do not price match based on screen shots, and the listed price must be current on a verified website and in-stock. We do not price match based on used or demo / B-Stock prices.