Return & Refund Policy

Thing can’t work out all the time! We get that.

Thanks for shopping at Innovations Music.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Online Purchases

You have 7 calendar days to return or 30 days to exchange an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

  • Your item must be in the original packaging or condition.
  • Your item needs to have the receipt or proof of purchase.

 

All items returned after 7 calendar days are subject to a restocking fee.

Items returned out of original packaging or in the case of any musical instrument with play-wear or signs of abuse are subject to a restocking fee.
Any returned special order item is subject to a restocking fee, regardless of time frame.

 

Items can be returned to:

Web Returns
Innovations Music
#30 580 St. Albert Trail
St. Albert, Alberta, T8N6M9

Click this link to generate your Return Label

For larger items shipped by Canpar, please contact us directly by phone or email and we will generate a label for you.

In-Store Purchases

You have 7 calendar days to return or exchange an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

  • Your item must be in the original packaging or condition.
  • Your item needs to have the receipt or proof of purchase.

*EXCEPTIONS

Print Music & Software • No Refunds or Exchanges on Print Music and Software.

Health Reasons / Contamination • No Refunds or Exchanges on In-ear Monitors, Ear Plugs, Harmonicas, Microphones & Body Jewellery unless in sealed packaging.

All items returned after 7 calendar days are valid for in-store credit or exchange only.

Items returned out of original packaging or in the case of any musical instrument with play-wear or signs of abuse are subject to a restocking fee.
Any returned special order item is subject to a restocking fee, regardless of time frame.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.